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FAQs

Order Processing

How quickly do orders ship, after placed?

Most orders ship within 24-48 hours. If your order will take longer to process, you will be contacted by the studio with an estimated ship date.

How will I know when my order has shipped?

We use ShipStation to assist with processing and shipping orders. Once your order ships, you will receive an automated email from ShipStation letting you know that the order has shipped, including tracking information.

What payment methods are accepted online?

We process securely using Stripe. Credit cards accepted include VISA, VISA Debit, Mastercard, Discover, JCB and American Express.

If I have a question before placing my order, how should I contact Isa Catto Studio?

The quickest way to reach someone regarding a product or an order question is to email [email protected]. Caroline is our customer liason and will respond promptly. If she happens to not be available another member of the team will be in touch! Additionally, you can leave us a message at (970) 288-1875.

Gifts

If my order is a gift, what should I do?

Make sure to leave a comment in the notes section at checkout and we will take care of it. If you’d like to include a special note with your gift, please put details in the note section at checkout. If you’d like your gift shipped to another party, select “Ship to a different address” at checkout.

Can I have my order gift wrapped?

Yes! We offer complimentary gift wrapping on all orders, just make sure to leave a comment in the note section at checkout.

Personal Assistance

I want to inquire about a piece of art or gallery contact. Who should I contact?

Reach out to [email protected] to ask about any artwork needs, including framing and installation.

If I want to get something framed, where should I go?

Our preferred local framer is Main Street Gallery and the Framer in Carbondale. They do wonderful work, with a variety of options. Reach out to them for any framing needs!

I need help ordering a gift for someone. Is there anyone who can assist me? 

Absolutely! We have you covered and offer a concierge shopping experience. The lovely Caroline Covert is our concierge shopper, please email her at [email protected] to get some great gift advice.

Shipping

How can I track my shipment?

After your order is shipped you will receive an automated tracking notification where you can follow your shipment.

How much does shipping cost?

Our flat rate shipping is $8.95, although it may vary depending on your purchase.

Can you ship outside of the US?

If you’d like your order shipped outside of the US, please email us for a shipping quote.

How long does shipping take?

Shipping usually takes 2-5 days although delays may occur due to the COVID-19 pandemic.

Can I change my shipping address? 

Yes, just email [email protected] as soon as possible after placing your order.

Returns

How do I start a return?

First, email [email protected] and she will assist you from there.

What is your return policy?
  1. Items should be returned undamaged, in their original condition within 14 calendar days after the delivery date.
  2. You have a choice. Just let Caroline know if you want store credit, exchange, or a refund. 
  3. If your item has a manufacturing defect, we will send you a complimentary shipping label. 
  4. Please note we cannot be responsible for lost or wayward shipments TO our studio. 

In-person Visit

Can I visit the studio?

Yes! We are a working studio, staffed by numerous dogs and studio folks. A team member will welcome scheduled visitors between 10 am and 4 pm, Monday through Friday.

Please use think link to schedule your visit. After scheduling your visit with that link, we will reach out to you with directions, or feel free to call ‪(970) 236-1885‬ and we will get back to you as quickly as possible.

How do I get to the studio? 

Once you make an appointment with this link, we will email you detailed directions to the studio.

Sustainability

How do we give back and how are we putting the lightest foot forward? 

You can learn about our studio’s sustainability initiatives on our sustainability page.