Most orders ship within 24-48 hours. If your order will take longer to process, you will be contacted by the studio with an estimated ship date.
We use ShipStation to assist with processing and shipping orders. Once your order ships, you will receive an automated email from ShipStation letting you know that the order has shipped, including tracking information.
We process securely using Stripe. Credit cards accepted include VISA, VISA Debit, Mastercard, Discover, JCB and American Express.
The quickest way to reach someone regarding a product or an order question is to email [email protected]. Caroline is our customer liason and will respond promptly. If she happens to not be available another member of the team will be in touch! Additionally, you can leave us a message at (970) 288-1875.
Make sure to leave a comment in the notes section at checkout and we will take care of it. If you’d like to include a special note with your gift, please put details in the note section at checkout. If you’d like your gift shipped to another party, select “Ship to a different address” at checkout.
Yes! We offer complimentary gift wrapping on all orders, just make sure to leave a comment in the note section at checkout.
Reach out to [email protected] to ask about any artwork needs, including framing and installation.
Our preferred local framer is Main Street Gallery and the Framer in Carbondale. They do wonderful work, with a variety of options. Reach out to them for any framing needs!
Absolutely! We have you covered and offer a concierge shopping experience. The lovely Caroline Covert is our concierge shopper, please email her at [email protected] to get some great gift advice.
After your order is shipped you will receive an automated tracking notification where you can follow your shipment.
Our flat rate shipping is $8.95, although it may vary depending on your purchase.
If you’d like your order shipped outside of the US, please email us for a shipping quote.
Yes, no problem!
Shipping usually takes 2-5 days although delays may occur due to the COVID-19 pandemic.
- Items should be returned undamaged, in their original condition within 14 calendar days after the delivery date.
- You have a choice. Just let Caroline know if you want store credit, exchange, or a refund.
- If your item has a manufacturing defect, we will send you a complimentary shipping label.
- Please note we cannot be responsible for lost or wayward shipments TO our studio.
Yes! We are a working studio, staffed by numerous dogs and studio folks. A team member will welcome scheduled visitors between 10 am and 4 pm, Monday through Friday.
Please use think link to schedule your visit. After scheduling your visit with that link, we will reach out to you with directions, or feel free to call (970) 236-1885 and we will get back to you as quickly as possible.
You can learn about our studio’s sustainability initiatives on our sustainability page.